Frequently asked questions
Troubleshooting
70 questions
- The Account Center shows a Meta account not connected error. What should I do?
- Why does a duplication show "Completed with warnings" or "Duplication failed"?
- The queue stopped with "restricted portfolio" / error 10/2446325. What is it?
- Meta returned temporary limit error #613 when I paused or activated an item. What should I do?
- What does the destination URL error mean when I save changes to a Google Ads ad?
- Ad accounts don't appear when I create an optimization. What do I do?
- Campaign created without ad sets after a Meta error
- I connected Google, but my ad account isn't in the list. What should I do?
- When I duplicate a campaign to another account, are disapproved ads included (for example, from a deactivated account)?
- Send evidence of an error to support
- Error connecting an account (OAuth)
- Meta error when replacing an ad's creative (code 100/3858504)
- Error: Action blocked due to account with pending payment (subcode 1487194)
- Error: Missing ad beneficiary for delivery in the European Union (subcode 3858081)
- Error: Carousel with too few media items
- Error: Card authentication (3D Secure) pending
- Error: Incomplete setup when creating an audience
- Error: Invalid setup when creating or editing an automated rule
- Error: Ad set has no linked Page
- Error: Ad account with status that blocks publishing
- Error: Ad account has no access to Instagram (subcode 1815199)
- Error: Messaging lead ad rejected in the Conversations ad set (subcode 1487390)
- Error: Creative incompatible with the ad set objective (subcode 1487891)
- Error: Multi-destination creative missing required specification (subcode 2446493)
- Error: CTA rejected because the link is not external (subcode 2446433)
- Error: Invalid payment data
- Error: Invalid bid strategy (Google Ads)
- Error: Unhandled exception during bulk upload
- Error: Too much data requested from Meta
- Error: Failed to change keywords (Google Ads)
- Error: Failed to load data for creating audiences
- Error: Failed to create budget/campaign when duplicating in Google Ads
- Error: Failed to upload media to Meta
- Error: Unknown failure
- Error: Internal server failure (500)
- Error: Invalid Instagram identity in creative (code 100)
- Error: Connected account limit for your plan reached
- Error: Bulk operations limit exceeded
- Error: Meta rate limit reached
- Error: Media unavailable when building the ad
- Error: Duplicate campaign name when cloning (Google Ads)
- Error: WhatsApp number not linked to the destination account (subcode 1487246)
- Error: Creative Page differs from the ad set Page (subcode 1487543)
- Error: Advertiser permission on a Page
- Error: Ads Editor session expired
- Error: Meta request timed out
- Error: Lead ad terms not accepted (Lead Gen TOS)
- Error: Meta token expired on a public report
- Error: Invalid or expired Meta token (code 190)
- Error: Automatic plan change unavailable for annual plans
- Error: Required destination URL is empty
- Error: Required website URL missing (subcode 2061015)
- Error: Generic validation in bulk upload
- Error: Video stuck processing at Meta
- I'm uploading ads to a lead campaign and get an "instant form not found" error. What should I do?
- My alert didn't fire even though the metric was outside the limit. What should I check?
- My ad was disapproved. What should I do?
- My ad account was disabled by Meta. What shows up in Ads Editor, and what can I still do?
- My ad account doesn't show up in Ads Editor. What should I do?
- My rule didn't run. What could have happened?
- My ad accounts don't show up in the editor's account selector. What should I do?
- Google says it didn't find a passkey. How do I fix it?
- The Monitor opens quickly, but balances take a while to fill in. Is that normal?
- Why do I get a message saying ABO campaigns have no campaign-level budget to edit?
- Why won't my Reel upload as an ad, and why do I get an error about music or copyright?
- Why were my ads created in ad sets I didn't select?
- Why can't I duplicate a Google Ads Video campaign to another account?
- Why doesn't my account's actual spend exactly match the budget the AI set?
- Why doesn't one of my accounts show up in the Account Monitor?
- Meta restriction for lead ads sent to WhatsApp (2490408)