Ads EditorHelp Center
PortuguêsOpen Ads EditorOpen

Help Center

Frequently asked questions

Short answers about every feature, organized by topic.

Get started

How do I connect my Meta account in Ads Editor?How do I connect Google Ads?How do I create my client's ad account from scratch on Meta (Business Manager, Page, Instagram, and balance)?How do I link my Instagram account to my Facebook page?See all 9

Meta Ads

Why did the budget move to the ad set when I increased a CBO campaign at its cap?How do I track custom pixel events (custom conversions) in Meta Ads?How do I change the WhatsApp message for my chat ads?How do I change the budget for multiple ad sets or campaigns at once?See all 49

Google Ads

Are Google Ads video campaigns discontinued?How does AI help me decide which search terms to add as keywords or negatives?How do I add sitelinks, callouts, and snippets to my Google Ads campaigns?How do I change the bidding strategy for a Google Ads campaign?See all 41

Meta Ads Editor

Some ads failed in the middle of a batch. Do I need to upload everything again?How do I delete ads I just published with the editor?How do I create an ad from an Instagram link?How do I create an app campaign (App Store and Play Store) on Meta through Ads Editor?See all 40

Account Center and balance

How do I export the Meta billing report as a PDF to send to a client?How do I favorite accounts and keep them at the top of the list?How does Account Monitor work (balance and forecast)?How do I hide an account from the Account Monitor?See all 17

Reports

I got a message that the report limit was reached. What do I do?How do I add Instagram data to the report?How do I add a manual (custom) metric to the client report?How do I put my own notes (as the manager) at the top of the client report?See all 49

Audiences and UTM Integrations

Some audiences appeared with Error status in the list. What do I do?How do I adjust my bid by audience (remarketing list or segment) in Google Ads?How do I apply UTMs to my Meta campaigns automatically?How do I set up ad UTMs?See all 51

Automation and AI

Does the AI change budgets overnight?Does AI Optimization tell me when it's worth switching from ABO to CBO?Does Google AI Optimization affect demographics (gender, age, income)?Does AI Optimization work in Google Ads? What does it do there?See all 91

Account, team, and subscription

Is Ads Editor billed per user or per ad account? Can the team use the same login?I just paid my overdue invoice. When will I get my access back?When does the plan limit warning appear when I connect a new account?How do I add a member to my team?See all 50

Troubleshooting

The Account Center shows a Meta account not connected error. What should I do?Why does a duplication show "Completed with warnings" or "Duplication failed"?The queue stopped with "restricted portfolio" / error 10/2446325. What is it?Meta returned temporary limit error #613 when I paused or activated an item. What should I do?See all 70