Frequently asked questions
Account, team, and subscription
50 questions
- Is Ads Editor billed per user or per ad account? Can the team use the same login?
- I just paid my overdue invoice. When will I get my access back?
- When does the plan limit warning appear when I connect a new account?
- How do I add a member to my team?
- How do I cancel my subscription?
- How do I buy more AI credits for the Copilot?
- How do I get a tax invoice and my subscription invoice history?
- How and when do I receive commission on my referrals?
- How do I hide the support bubble (or the WhatsApp button on the plans screen) that's covering the screen?
- How do I upgrade or downgrade my plan?
- How does Ads Editor billing work?
- How does Refer and Earn (affiliate program) work?
- How does the 7-day free trial work?
- How do I limit which Meta and Google accounts a member can see?
- How do I change the Ads Editor language to English?
- How do I pay for the annual plan? Can I use Pix?
- How do I remove a team member?
- How do I reset a team member's password?
- How do I change my subscription payment card?
- How do I change which accounts are active or add more within my plan limit?
- How do I see my past conversations with support in Ads Editor chat?
- Can I give a member admin access to manage the Team?
- Can I divide the accounts between managers and limit each person's access?
- My plan includes a dedicated manager and a group with the team. How do I access it?
- My subscription appears active and inactive at the same time. What should I do?
- My payment failed. What happens and how do I fix it?
- I changed a member's permissions. Do they need to sign out and back in?
- Does Ads Editor work outside Brazil? Is there an English version with billing in dollars?
- Does Ads Editor have a group or community on WhatsApp?
- Can the admin team member re-sync or disconnect the Meta and Google profiles on my account?
- Does the member need to connect their own Facebook or Google account?
- What happens when my plan or trial expires?
- What does each page permission allow a member to access?
- What is Refer and Earn and how much do I earn per referral?
- Where can I track my referrals and my Refer and Earn balance?
- Where do I find my invoices and receipts?
- Where do I see what each team member has done in the accounts?
- What payment methods does Ads Editor accept?
- Which plans have AI Copilot, AI Optimization, and MCP?
- What are the Ads Editor plans and prices?
- What is the difference between the Admin and Collaborator roles on the team?
- What is the difference between monthly and annual billing? Is annual worth it?
- How many messages or AI credits do I get per day?
- How many team members can I have?
- I got a message that my plan allows uploading up to X ads at a time. What does it mean?
- I'm a member of a team and I don't see all Google Ads accounts. Why?
- I'm a member of a team and I don't see all accounts in Account Center and Monitor. Why?
- I'm a member of a team and I don't see all reports for the account. Why?
- I have a discount coupon. Where do I apply it?
- Can an administrator manage the Team and connected accounts?