It depends on how you pay.

Monthly plan (card): in My Subscription, the cards for the other plans show Upgrade or Downgrade.

  • Upgrade: the difference is prorated and charged to your card, and the new plan takes effect immediately.
  • Downgrade: the change applies on your next billing date, and you keep your current plan's features until the end of the cycle.

Annual plan (card or Pix, Brazil's instant payment method) and legacy special plans (Lifetime, Annual): plan changes aren't available in the app. To request one, contact support.

Before downgrading, check the limits of the lower plan: accounts, team members, rules and reports.