Open Support from the Ads Editor menu and use the attachment button next to the message field.

  • Images: upload up to 5 PNG or JPG files or paste a screenshot with Ctrl+V (Cmd+V on Mac).
  • Audio: record a message of up to 2 minutes.
  • Video: send it through the support WhatsApp, because the in-app chat accepts images and audio.

Include the full screen, the error message and what you were trying to do. Do not send passwords, tokens or payment details.